Privacy policy

This policy explains what Mitnomas Marketing and Advertising Consultancy (“Mitnomas”, “we”, “us”) does with personal information collected through mitnomas.ae and the channels connected to it.

Mitnomas Marketing and Advertising Consultancy, Licence No. CN-6225923, Abu Dhabi, United Arab Emirates. For any question about this policy or your data, contact mitnomasmarketing@gmail.com.

• Contact details you give us: your name and mobile / WhatsApp number.
• Business context you share on our calls: shop name, emirate, services, and what you need help with.
• Conversation content from WhatsApp messages you send us, and notes from our calls, including the Growth Call.
• Booking and payment records: the Growth Call you booked, its status, and confirmation of payment. Card details are handled by our payment provider and are never stored by Mitnomas.
• Source and campaign information: how you reached us, including the referring site, the page you submitted from, and advertising parameters carried in the link you clicked.

• To answer your enquiry and call you back.
• To take and confirm a booking, and send reminders.
• To prepare and deliver your diagnosis and 90-day plan.
• To prepare a scope and quotation, if you ask for one.
• To send practical follow-up messages — only if you have agreed to receive them. You can withdraw that agreement at any time by replying to any message.
• To understand which campaigns bring suitable enquiries, so we do not waste advertising budget.

We use a small number of established providers to run the enquiry and booking journey. Each processes your information only to provide its service to us:

• Cloudflare — protects the website form from spam and relays your submission to our systems.
• GoHighLevel — our CRM, storing enquiry records, booking status and conversation history.
• Telegram — an instant notification to our team when you submit the form.
• WhatsApp (Meta) — messaging with you.
• Meta — advertising and, where you submitted one, instant lead forms.
• Stripe — processing the AED 100 Growth Call fee.
• Google — calendar invitations and Google Meet, if the call is held there.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

Leaving your number so we can call you back is not the same as agreeing to marketing. We ask separately, in clear words, before adding you to any follow-up list, and we record your answer. “No” means we only contact you about the enquiry you raised.

Enquiry and conversation records are kept while there is an active or reasonably foreseeable business relationship, and afterwards only as long as needed for legal, accounting or dispute-resolution purposes. Records connected to a paid booking are kept for the period required by UAE accounting and tax rules. If you ask us to delete your information and we are not required to keep it, we will.

• Ask what information we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete your information, subject to the retention rules above.
• Withdraw consent to follow-up messages at any time.

Email mitnomasmarketing@gmail.com and we will respond within a reasonable period.

This site sets no advertising or tracking cookies by default. It stores a small amount of information in your browser’s session storage to remember which campaign or referral brought you here, so your enquiry can be attributed correctly; that is cleared when you close the tab. One cookie, lang, remembers the language you chose for up to a year. Fonts are served from our own site, not from a third party. If we switch on the Meta Pixel for advertising measurement, we will update this page first.

We limit access to enquiry records to the people who need it to do the work, and we rely on our providers’ security controls for the systems listed above. No system is perfect; if something goes wrong that affects your information, we will tell you.

If this policy changes materially, we will update the date at the top of this page.